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Why would you like to contact us?

We will always aim to respond to emails, website queries and letters within two working days of receiving them. However, sometimes this may take a little longer. If this is the case, we’ll let you know when to expect our full reply.

Use the drop-down menu to help us provide you with the relevant way to contact us.

Rent enquiry 

We offer a number of ways to pay your rent and you can view your account balance, statement and breakdown of service charges, if applicable, by logging in here

If you would still like to contact us, please complete the form below. 

 

Ways to pay

Online

The quickest way to pay rent is by logging in on this website to access your MyGUHG account. 

Login or register
 

Direct Debit

Direct Debit is the easiest way to pay your rent. Once set up, your rent payments will be automatically made from your account on the day you choose. This can be set up as weekly or monthly on any weekday.

 Set up a Direct Debit
 

By phone

Our automated payment line is available any time you need it. Call 0300 123 3423 to pay using either a Debit or Credit card. We do not accept American Express or Diner Cards.

You’ll need your card details and tenancy reference to hand when you call. This starts with “GUH” followed by nine numbers – GUH123456789.

 

Rent payment card

You can pay at all Post Offices or PayPoint outlets using your rent payment card

Find your nearest PayPoint
Find your nearest Post Office

Ending a tenancy

To end a tenancy you will need to complete a Termination request.Please view the Ending a tenancy section of our website.

Reporting a repair

We offer a number of ways of reporting repairs

 

Non-emergency repairs

By logging in here you can report and most cases book an appointment for your repair. 

If your home less than 12 months old please use this Report a Defect Form instead

Emergency repair 

Call 0300 123 5544 and select option 2

Emergency and non-emergency gas heating, hot water or gas appliances.

Contact our gas heating contractor 0800 177 7003

All our colleagues and contractors carry photo IT. Do not let anyone into your home without checking their ID. If in doubt, please call our Customer Contact team on 0300 123 5544 to check.

Sales

If you are interested in purchasing a Shared Ownership property, please view our available developments and resales at www.grandunionliving.co.uk.

If you have an enquiry regarding a current sale or purchase please email sales.gu@amplius.co.uk.

Antisocial behaviour


We work in partnership with residents and local communities to provide a secure, clean and safe environment for you to live in. We take all reports received regarding antisocial behaviour (ASB) seriously and will work with you to address the problems.

Firstly, can you resolve the issue yourself? 

Your neighbour may be unaware they are causing a problem. If you approach them calmly and discuss what is annoying you, they should be quite understanding. Usually this is much better than letting things build up and having a shouting match, or writing angry letters, when it could all have been sorted out easily.

We have a step by step guide for trying to resolve neighbour or neighbourhood issues without the need to make an official report.

ASB toolkit

You can use our antisocial behaviour (ASB) toolkit to work out what is and what is not antisocial behaviour, and what steps you need to take to resolve the issue yourself, or progress the matter if you are unable to resolve it. However if the antisocial behaviour puts you, your family or property in immediate danger you should always ring 999. If the antisocial behaviour incident is a police issue, but not an emergency, please call 101.

Make a report

 
View the Antisocial Behaviour toolkit

Case review

The Anti-Social Behaviour, Crime and Policing Act 2014 sets out the requirement for local authorities and others to make arrangements for and to carry out antisocial behaviour case reviews, also known as ‘Community Trigger’. There are certain criteria that need to be met in order for antisocial behaviour cases to be considered for a case review. For more information about the criteria and process in the local authority area in which you live, please visit their website. If you need any help finding the information on your local authority’s website please contact us.

Logging in  issue

 

Password not accepted

Please check that you are using the correct email address and password.

Password

If you have changed your password recently but did not update your saved passwords, your device may be prepopulating the password box with the wrong password. Try removing the prepopulated one and type it in manually.

If you have forgotten your password you can request a reset password here. This page also has some FAQ's on resetting. 

Email
To check the email address your my.guhg account has been created with you can check this here. We will then email that account to notify you. Please check the junk mail. If you do not receive it may be that you used a different one to create the account. 

Error being displayed

The portal may be experiencing an issue. Please take a screenshot of the error on the form below.

 

Registering on my.guhg issue

 

Does not recognise my details

We use the data you enter to confirm you are a customer or applicant. Please ensure you have entered your details correctly. 

If you are already one of our customers please register here and use the Tenancy reference option. 

If you are a new customer applying with our OnBoarding Team into one of our properties please register here and use the application number you will have been emailed.

If you are applying for a Mutual exchange and not already a customer please register here

or a if you continue to receive an error please use the form below to notify us.

Error being displayed

The portal may be experiencing an issue. Please take a screenshot of the error on the form below.

 

Complaints

We always aim to provide a great service to our customers. However, sometimes things go wrong. When this happens, we want to make things right as quickly as we can.

Please view our Complaints section of our website to view how to contact us using our complaints form, our complaints procedure and our complaints policy.

Permissions

If you would like to request a change to your home, get a pet or request to be able to run a business from home.

Please use the Permission request section of our website.

OnBoarding 

You can log into my.guhg to view the status of your application at any time.

If you have a specific question regarding an application please email:
onboarding@amplius.co.uk

Relocations

You can log into my.guhg to view the status of your mutual exchange at any time. Or view the mutual exchange pages on our website: which explains how to request a mutual exchange and the process it follows.

If you have a specific question regarding mutual exchange please email:
relocations@amplius.co.uk

Enquire on a current repair

Please log in to My.guhg to view a list of all your current a and completed jobs. 

If you still need to speak to us please complete the repairs enquiry form below and we will contact you directly.

You can find your tenancy reference on any documentation we have sent to you. It starts with GUH and is made up of 9 numbers.


Example below:

example of teanncy reference

You can also find your tenancy number once you log into my.guhg.

If you can not find your tenancy reference and need it to create your my.guhg account please contact us on 0300 123 5544. 

Address - Please start typing your address in line 1
One file only.
32 MB limit.
Allowed types: gif, jpg, png.
This is a eight digit number that starts with a G. Example: G00038765 This number can be found on the repairs appointments page by logging in to you My.guhg account.
Please confirm you have read and agree to the declaration
Amplius is committed to the UK General Data Protection Regulation (UK GDPR) to promote accountability and transparency. In order to process your request and help us deliver efficient services we need to collect relevant personal details. Data you provide will only be used for the purpose of providing the service(s) you have requested. By submitting this form you are consenting to Amplius processing your personal data. For further information on your rights and how Amplius stores and uses your personal data please refer to our Privacy Policy