I can’t login, the email or password is wrong.

The email and password need to match what we have in our system. If you are unsure of the email address, you can select the forgotten email link and we will send a link to that email address to prompt you. If you do not receive the email, it may have been sent to an account you no longer use and we will need to reset it. If this is the case please contact help@guhg.co.uk

To update the password see the How do I reset my password question below.
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I changed my password, but I still can’t get in?
When you requested to reset your password and receive your one-time login link you are logged in and taken to your My Setting page. You must add and confirm a new password on this page. Remember to click save. Once this is done you can use that password to log in, in the future.

If you do not do this and log out, then you have not fully reset your password.
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How do I reset my password?

 View our video on how to rest your password or view our step by step guide

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I haven't received the email to reset my password.
The email should be in your inbox within a few minutes. Check your spam or junk mail, it may have gone in there.
The email will come from
noreply@guhg.co.uk so please make sure you have added this email to your safe sender list; this will stop it from going into the spam or junk folder.

If you have tried all the above and still not received the email, please contact us.
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It says I already have an account
You may have registered some time ago and not logged in for a while. You can check the email that was used by using the Forgotten email link. If you do not receive one, please contact us, so we can update your account.
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I have not received my email with my one-time registration PIN
The email should be in your inbox within a few minutes. Check your spam or junk mail, it may have gone in there.
The email will come from
noreply@guhg.co.uk so please make sure you have added this email to your safe sender list; this will stop it from going into the spam or junk folder.

You can also go back and choose to receive the number via text if we have your mobile number on our system.

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What is my tenancy reference?
This is a 12 digit number that starts with GUH. It will be on your tenancy agreement and at the top of any correspondence we have sent to you by post, or attachment on an email.

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What is my application number?
This will have been emailed to you and will be a six digit number. Use this to register on the system if you are applying for a property.
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When filling in the registration it says my data does not match.
The surname, date of birth, and tenancy reference (GUH number) or application number all have to exactly match the record we have. If you are experiencing problems with this, please contact us so we can verify the details on our system.
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I used to have an account, but my password does not work.
MyGUHG was updated on 1 March 2021. Due to security reasons we were unable to keep customers' passwords from the previous system. To access the portal now, please use the forgotten password option, and follow the process to update your login settings.
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I have forgotten my password and been locked out
If you try and login with an incorrect password five times, you will be locked out for 10 mins. Wait 10 minutes and try again.
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I requested a new password and nothing happens when I try and click the one time only link.
If you request a forgotten password while you are still locked out, you will be unable to access the portal. Please wait until the lock has cleared, this is normally with 10 mins.

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If the answer to your question is not above, please use the "Contact us" button at the bottom of the page, use the Reason MyGUHG portal and give a brief message of the problem you are encountering. 

 

 

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